Course Overview

Micro-Credential Course: Procurement & Vendor Management

Course Title: Procurement & Vendor Management

Start Date: January 10, 2026

Duration: 25 hours (5–6 weeks)

Mode: Hybrid (Live Online + In-person Workshops)

Class Size: Up to 50 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3,000.00

Course Description

Master modern procurement from strategy to execution. This intensive, fully practical course turns you into a confident procurement professional who can save costs, negotiate powerfully, manage suppliers effectively, and use digital tools like SAP Ariba and Zoho. Designed for supply chain executives, procurement officers, entrepreneurs, and anyone handling purchasing in manufacturing, retail, or service industries.

Syllabus

Module 1: Introduction to Procurement (3 Hours)

Topics:

• What is Procurement? Role in Supply Chain
• Direct vs Indirect Procurement
• Strategic vs Operational Procurement
• Five Rights of Procurement (Right Quality, Quantity, Price, Place, Time)
• Procurement vs Purchasing
• Procurement Cost Structure (Landed cost, Total cost of ownership)

Activities:

• Case example: Procurement in manufacturing vs service industry
• Quick quiz

Module 2: Procurement Cycle (4 Hours)

Topics:

• Step-by-Step Procurement Cycle
• identifying needs
• requisition approval
• supplier identification
• RFQ/RFP process
• evaluation & selection
• purchase order
• delivery, inspection & payment
• record keeping
• Types of Procurement Processes: Open Tender, Limited Tender, Framework Contracts
• Documentation Required (PR, PO, GRN, Invoice)

Practical:

• Drafting a Purchase Requisition (PR)
• Creating a sample Request for Quotation (RFQ)

Module 3: Vendor Evaluation & Selection Models (4 Hours)

Topics:

• Criteria for Vendor Selection: Quality, Cost, Capacity, Reliability, Compliance
• Supplier Evaluation Techniques
• Weighted Point Method
• Cost-Based Model
• Total Cost of Ownership (TCO)
• Vendor Rating
• Vendor Risk Assessment (Financial, Operational, Ethical risks)
• Approved Vendor List (AVL) Management

Practical:

• Designing a supplier evaluation scorecard
• Scoring a real or simulated vendor using Weighted Point Method

Module 4: Contract Management Basics (4 Hours)

Topics:

• Types of Procurement Contracts
• Fixed Price
• Cost-Reimbursable
• Time & Materials
• Key Contract Clauses
• Delivery terms
• Payment terms
• Penalty clauses
• Service-level agreements (SLA)
• Legal & Ethical Considerations
• Contract Monitoring & Compliance
• Amendments, Addendums & Renewals

Practical:

• Reviewing a sample procurement contract
• Identifying risks and unclear clauses

Module 5: Negotiation Techniques (4 Hours)

Topics:

• Essentials of Negotiation
• Negotiation Planning (BATNA, objectives, alternatives)
• Price, Delivery & Service Negotiations
• Win-Win vs Win-Lose Approaches
• Power Dynamics in Negotiation
• Cross-cultural Negotiation Basics
• Common Mistakes in Negotiation

Practical:

• Mock negotiation between buyer & supplier
• Role-play: Negotiating price & delivery terms

Module 6: Supplier Relationship Management (SRM) (3 Hours)

Topics:

• Why SRM Matters
• Types of Supplier Relationships
• Transactional
• Collaborative
• Strategic Partnerships
• Supplier Performance Measurement (KPIs, scorecards)
• Managing Difficult Suppliers
• Joint improvement initiatives (Kaizen, cost-reduction projects)

Practical:

• Designing a supplier performance dashboard (KPIs: OTIF, quality, cost, responsiveness)

Module 7: E-Procurement Tools & Digital Procurement (3 Hours)

Topics:

• Role of Technology in Procurement
• ERP & E-Procurement Systems
• SAP Ariba
• Oracle
• Coupa
• Zoho Inventory
• E-Auctions
• E-Tendering Systems
• Digital Workflow & Approvals
• Future Trends (AI in procurement, predictive analytics)

Practical:

• Hands-on demonstration of an e-procurement tool (e.g., Zoho or open-source platform)
• Creating an electronic purchase order

Assessment & Certification Requirements

Assignments:

• Supplier Evaluation Report
• Draft Contract Review

Final Assessment:

• MCQ + Short Case Study (Vendor Selection Scenario

Entry Qualifications

• Supply chain, procurement, logistics, or operations professionals
• Entrepreneurs and business owners handling purchasing
• Fresh graduates aiming for SCM/procurement careers
• Basic Excel knowledge helpful but not mandatory

Career Pathways

• Procurement Officer / Specialist – Manufacturing & retail giants
• Vendor Manager – E-commerce & service companies
• Strategic Buyer – FMCG, pharma, garments, telecom
• Contract & Negotiation Specialist
• E-Procurement & Digital Transformation Lead
• Supply Chain Consultant – High-paying freelance/in-house roles

Assessment & Certification

• Assignments (Supplier Evaluation Report + Contract Review) – 50%
• Mock Negotiation & Practical Exercises – 20%
• Final MCQ + Case Study (Vendor Selection Scenario) – 30%
• Certification: Official Micro-Credential Certificate from DIU + Professional Procurement Toolkit

Course Overview

Micro-Credential Course: Demand Forecasting & Planning

Course Title: Demand Forecasting & Planning

Start Date: January 10, 2026

Duration: 25 hours (5–6 weeks)

Mode: Hybrid (Live Online + Hands-on Excel Workshops)

Class Size: Up to 50 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3,000.00

Course Description

Designed for supply chain professionals, demand planners, sales analysts, and business owners who need to predict sales accurately, reduce stock-outs & overstock, and actively support Sales & Operations Planning (S&OP). Master moving averages, exponential smoothing, regression, error metrics, and build automated forecasting dashboards that top companies actually use.

_________________________________________________________________________________

Syllabus

Module 1: Introduction to Demand Forecasting (2 Hours)

Topics:

• What is demand forecasting?
• Importance in supply chain & business planning
• Forecasting hierarchy (item / category / region / channel)
• Demand Planning vs Supply Planning
• Forecasting process flow
• Data required for forecasting

Activities:

• Identifying demand patterns from 3 sample datasets

Module 2: Types of Forecasting (Qualitative & Quantitative) (3 Hours)

Topics:

1. Qualitative Methods:

• Market research
• Expert judgment
• Delphi method
• Sales force composite
• Scenario-based forecasts

1. Quantitative Methods:

• Time series
• Causal models
• Moving average (SMA, WMA)
• Exponential smoothing (SES, DES, TES)

Activities:

• Matching forecasting method with business scenarios

Module 3: Demand Patterns & Time Series Components (2 Hours)

Topics:

• Trend, Seasonality, Cyclicity, Random variations
• How to detect seasonality
• Stationary vs Non-stationary data
• Decomposition of time series

Practical:

• Using Excel to identify trend & seasonality in sample data

Module 4: Time Series Forecasting Techniques (5 Hours)

Topics:

1. Simple Techniques:

• Simple Average
• Moving Average
• Weighted Moving Average

1. Exponential Smoothing:

• Simple Exponential Smoothing (SES)
• Holt’s Linear Trend (Double Exponential)
• Holt-Winters (Triple Exponential)

1. Trend Models:

• Linear Trend Model
• Non-linear trend model

1. Regression-based Models:

• Simple Linear Regression
• Multiple Regression for demand drivers

Practical (Excel Heavy):

• Build moving average forecasts
• Create exponential smoothing models
• Run regression forecasting
• Visualize forecast outputs with charts

Module 5: Forecast Error Measurement (3 Hours)

Topics:

• Forecast accuracy vs bias
• Key error metrics:
• MAD
• MSE
• RMSE
• MAPE
• Bias (tracking signal)
• When to use which metric
• Forecast improvement techniques
• Error reduction by model switching

Practical (Excel):

• Calculate forecast errors using real datasets
• Build an automated error-analysis sheet

Module 6: Advanced Forecasting Concepts (2 Hours)

Topics:

• Safety stock impact in forecasting
• Service level & uncertainty
• Forecasting for new products (NPF)
• Intermittent demand forecasting (Crocston’s method – conceptual)
• Demand sensing vs demand shaping

Activities:

• Choosing forecasting models for 4 business cases

Module 7: Excel Tools for Forecasting (4 Hours)

Topics:

• Data cleaning & preparation
• Using Excel formulas for forecasting
• AVERAGE
• TREND
• FORECAST.LINEAR
• EXPONENTIAL functions
• Excel Data Analysis ToolPak
• Scenario manager
• Forecast Sheet (Excel built-in tool)
• PivotTables for demand patterns

Practical:

• Hands-on forecasting using Excel Forecast Sheet
• Building a forecasting dashboard

Module 8: Sales & Operations Planning (S&OP) (3 Hours)

Topics:

• What is S&OP?
• 5-step S&OP process:
1. Data gathering
2. Demand review
3. Supply review
4. Pre-S&OP meeting
5. Executive S&OP
• Role of cross-functional teams
• Demand planners vs supply planners
• KPI alignment (forecast accuracy, bias, OTIF)
• Scenario planning for S&OP

Practical:

• Build a simple S&OP demand review template
• Monthly demand-supply balancing case study

Module 9: Integrated Demand Planning (1 Hour)

Topics:

• Collaboration with marketing & sales
• Rolling forecasts
• Demand planning cycle
• Using external factors (macro trends, promo, competition)

Activity:

• Create a demand planning checklist

______________________________________________________________________________

Entry Qualifications

• Supply chain, sales, merchandising, or planning professionals
• Business owners & entrepreneurs managing inventory
• Fresh graduates aiming for demand planning / S&OP roles
• Intermediate Excel knowledge (basic formulas & charts)

Career Pathways

• Demand Planner – FMCG, retail, pharma, e-commerce
• S&OP Analyst – Manufacturing & distribution companies
• Supply Chain Analyst – Local & multinational firms
• Inventory Planner / Merchandiser – RMG & retail giants
• Business Analyst (Sales Forecasting) – High-demand analytics role
• Forecasting Consultant – Freelance / advisory services

Assessment & Certification

• Excel-based assignments (3 forecasting models + error analysis) – 50%
• S&OP demand review template – 20%
• Final Project: 6-month demand forecast + accuracy report – 30%
• Certification: Official Micro-Credential Certificate from DIU + Professional Forecasting Toolkit

What You Will Build (Your Portfolio)

• Automated Excel Forecasting Dashboard
• Error Analysis & Accuracy Tracker
• S&OP Demand Review Template
• 6-Month Rolling Forecast Model (ready to use at work)

Tools You Will Master

Microsoft Excel (Forecast Sheet, Data Analysis ToolPak, PivotTables, Charts) + Real business datasets

Course Overview

International Trade & Global Supply Chain

Course Title: International Trade & Global Supply Chain
Start Date: January 10, 2026
Duration: 25 Hours (5–6 Weeks)
Mode: Hybrid (Live Online + Practical Activities)
Class Size: Up to 50 Participants
Course Equivalent: 2 Credit Hours
Course Fee: BDT 3,000.00

Course Description

This course provides a complete, practical understanding of how global trade and cross-border supply chains operate in real life. Participants will learn how international logistics systems work, how customs and documentation processes function, and how companies source, manufacture, and distribute products across multiple countries.

From Incoterms to HS codes, freight forwarding to customs clearance, and export–import documentation to trade compliance — this program equips participants with hands-on skills needed to work confidently with global suppliers, forwarders, carriers, and customs authorities.

Ideal for students and professionals preparing for careers in international business, global logistics, and supply chain operations.

Syllabus

Entry Qualifications

• Undergraduate/graduate students of Business, Supply Chain, Economics, Logistics, or related fields
  
  
• Professionals working in logistics, freight forwarding, export–import, procurement, or international business
  
  
• No prior international trade experience required
  
  

Career Pathways

• Export–Import Executive
  
  
• Global Supply Chain Assistant/Officer
  
  
• Logistics & Shipping Coordinator
  
  
• Freight Forwarding Executive
  
  
• International Procurement Officer
  
  
• Trade Compliance Analyst
  
  
• Supply Chain Operations Specialist
  
  

Assessment Criteria

• Practical assignments & case studies – 40%
  
  
• Documentation preparation tasks – 20%
  
  
• Final capstone project (end-to-end shipment flow) – 40%
  
  
• Certification: DIU Micro-Credential Certificate in International Trade & Global Supply Chain
  
  

Course Deliverables

• Complete export–import documentation templates
  
  
• HS code & customs valuation worksheets
  
  
• Incoterms 2020 quick reference toolkit
  
  
• Supply chain mapping & freight cost calculation templates
  
  
• Access to lecture recordings and updated trade resources
  

Course Overview

Lean Supply Chain & Process Optimization

 Start Date: January 10, 2026
Duration: 20 Hours
Mode: Hybrid
Class Size: 40 participants
Course Equivalent: 1 Credit Hour
Course Fee: BDT 3,000

Course Description

This course provides a practical, hands-on understanding of Lean principles and their application across end-to-end supply chain operations. Learners will explore waste elimination techniques, value stream mapping, cycle time reduction, Kaizen-based continuous improvement, and real-world optimization tools used in warehousing, logistics, production, and procurement. The program emphasizes practical exercises and industry case studies to prepare participants for operational excellence roles.

Syllabus 

Module 1: Introduction to Lean Thinking (2 Hours)

Topics:

• What is Lean?
  
  
• Lean vs Traditional Supply Chain
  
  
• 5 Lean Principles
  
  
• Define value
  
  
• Map value stream
  
  
• Create flow
  
  
• Establish pull
  
  
• Pursue perfection
  
  
• Lean mindset & continuous improvement culture
  
  

Activity:

• Short simulation: “Why Lean matters in supply chain"
  
  

Module 2: The Seven Wastes (Muda) in Supply Chain (3 Hours)

Topics:

• 7 Wastes (TIMWOOD): Transportation, Inventory, Motion, Waiting, Overproduction, Over-processing, Defects
  
  
• Additional waste: Unused talent
  
  
• Waste identification in: Warehousing, Procurement, Production, Transportation, Order processing
  
  

Practical:

• Waste identification exercise using a real process flow
  
  

Module 3: Lean Tools for Supply Chain Optimization (3 Hours)

Topics:

• Core Lean Tools: 5S, Standard Work, Kanban, Pull Systems, JIT, Visual Management, Poka-Yoke, Root Cause Analysis
  
  
• Application Areas: Warehouse layout optimization, Inventory reduction, Order fulfillment improvement
  
  

Practical:

• Create a Kanban card system for a hypothetical warehouse
  
  

Module 4: Value Stream Mapping (VSM) Fundamentals (3 Hours)

Topics:

• What is VSM?
  
  
• Current State vs Future State Maps
  
  
• Value-added vs non-value-added analysis
  
  
• VSM symbols & conventions
  
  
• Mapping material & information flow
  
  

Practical:

• Create a Current State VSM
  
  
• Identify bottlenecks and wastes
  
  

Module 5: Cycle Time, Lead Time & Process Analysis (2 Hours)

Topics:

• Cycle time vs lead time vs takt time
  
  
• Bottleneck analysis
  
  
• Demand vs capacity alignment
  
  
• Push vs pull systems
  
  
• Inventory impact on cycle time
  
  

Practical (Excel):

• Calculate cycle & takt time
  
  
• Identify bottlenecks in a process flow
  
  

Module 6: Kaizen in Supply Chain (3 Hours)

Topics:

• What is Kaizen?
  
  
• Kaizen vs Kaikaku
  
  
• Kaizen event structure (problem → root cause → improvement → implementation → monitoring)
  
  
• Daily Kaizen
  
  
• Kaizen in: Inventory, Transportation, Warehouse operations, Administrative processes
  
  

Practical:

• Conduct a mini Kaizen event for a warehouse receiving process
  
  

Module 7: Process Optimization & Performance Measurement (2 Hours)

Topics:

• Lean KPIs: OEE (conceptual), PCE, Inventory days, OCT
  
  
• PDCA cycle
  
  
• Improvement roadmaps
  
  
• Risk identification & mitigation
  
  

Practical:

• Build a PCE score
  
  
• Root cause analysis session
  
  

Module 8: Lean Supply Chain Case Studies (2 Hours)

Topics:

• Toyota Production System
  
  
• Amazon Lean Warehousing
  
  
• Dell Build-to-Order Model
  
  
• Unilever Lean Distribution
  
  
• Local case studies (RMG, FMCG, pharma)
  
  

Activity:

• Group presentation: “Design a Lean Future State for a Bangladesh industry supply chain”
  
  

Assessment & Certification Requirements

Assignments:

• Waste identification report
  
  
• VSM (Current + Future State)
  
  
• Kaizen improvement proposal
  
  

Final Assessment:

• MCQ + Lean optimization case study
  

Career Pathway

• Supply Chain Analyst (Lean-focused)
  
  
• Process Improvement Officer
  
  
• Lean Supply Chain Coordinator
  
  
• Warehouse Optimization Specialist
  
  
• Logistics Continuous Improvement Executive
  
  
• Industrial Engineer (Lean Operations)
  
  
• Operations Excellence Specialist
  
  
• Kaizen Facilitator
  
  
• Production & Planning Executive (Lean-enabled)