Course Overview

Advanced Spoken English & Public Speaking

Start Date: December 20, 2025
Duration: 20 Hours
Mode: Hybrid (Live Online + In-Person Practice Sessions)
Class Size: 40 participants
Course Equivalent: 1 Credit Hour
Course Fee: BDT 1,000

Course Description

This course is designed to significantly enhance learners’ spoken English fluency, articulation, confidence, and professional communication skills. Through structured speech exercises, real-world speaking simulations, debate practice, and public speaking frameworks, participants will master advanced pronunciation, persuasive delivery, audience engagement, and presentation techniques essential for academic, corporate, and leadership settings.

Syllabus

Module 1: Foundations of Advanced Spoken English (2 Hours)

Topics:

• Characteristics of advanced spoken English
  
  
• Accent clarity & natural speech flow
  
  
• Common fluency barriers and correction techniques
  
  
• Stress, rhythm & intonation patterns
  
  

Practical:

• Diagnostic speaking assessment
  
  
• Fluency-building exercises

Module 2: Vocabulary Expansion for Professional Speaking (2 Hours)

Topics:

• High-impact vocabulary for leadership & corporate communication
  
  
• Collocations, idiomatic expressions, and phrasal verbs
  
  
• Avoiding filler words and weak language
  
  

Practical:

• Vocabulary integration through mini-presentations

Module 3: Pronunciation & Voice Modulation Mastery (3 Hours)

Topics:

• Advanced pronunciation rules
  
  
• Syllable stress & sentence stress
  
  
• Voice projection, tone control, pausing techniques
  
  
• Removing mother-tongue influence (MTI)
  
  

Practical:

• Voice drills
  
  
• Record-and-review speaking practice

Module 4: Public Speaking Frameworks & Delivery Skills (3 Hours)

Topics:

• Types of speeches: persuasive, informative, motivational
  
  
• Crafting powerful openings & closings
  
  
• Structuring speeches for clarity & impact
  
  
• Handling stage fear & anxiety
  
  

Practical:

• Deliver a 2-minute structured speech
  
  
• Peer feedback session

Module 5: Debate, Argumentation & Spontaneous Speaking (3 Hours)

Topics:

• Logical reasoning & argument construction
  
  
• Rebuttals & counterarguments
  
  
• Thinking on your feet
  
  
• Speaking under pressure
  
  

Practical:

• Debate activity
  
  
• Rapid-fire speaking challenge

Module 6: Presentation Skills for Academic & Corporate Settings (3 Hours)

Topics:

• Professional presentation design (verbal aspects)
  
  
• Storytelling techniques
  
  
• Audience engagement strategies
  
  
• Managing Q&A sessions confidently
  
  

Practical:

• Deliver a professional 5-minute presentation
  
  

Module 7: Media, Interview & Professional Communication Skills (2 Hours)

Topics:

• Interview speaking techniques
  
  
• Panel discussion etiquette
  
  
• Media speaking basics
  
  
• Communicating confidence & leadership through voice
  
  

Practical:

• Mock interviews
  
  
• Group panel speaking simulation

Module 8: Final Speech Showcase & Feedback (2 Hours)

Topics:

• Capstone speech preparation
  
  
• Advanced delivery improvement
  
  
• Handling difficult audiences
  
  

Practical:

• Final 5-minute public speech
  
  
• Individual performance evaluation

Assessment & Certification Requirements

Assignments:

• Vocabulary & pronunciation exercises
  
  
• Debate participation
  
  
• Mini-presentation tasks
  
  
• Final capstone speech
  
  

Final Assessment:

• Spoken English performance test
  
  
• Public speaking evaluation

Career Pathway

• Corporate Communication Executive
  
  
• Public Speaking Trainer
  
  
• Customer Service & Support Specialist
  
  
• Business Development Executive
  
  
• HR & Training Coordinator
  
  
• Media Presenter / Host
  
  
• Leadership & Team Communication Facilitator

Course Overview

Lean Supply Chain & Process Optimization

 Start Date: January 10, 2026
Duration: 20 Hours
Mode: Hybrid
Class Size: 40 participants
Course Equivalent: 1 Credit Hour
Course Fee: BDT 3,000

Course Description

This course provides a practical, hands-on understanding of Lean principles and their application across end-to-end supply chain operations. Learners will explore waste elimination techniques, value stream mapping, cycle time reduction, Kaizen-based continuous improvement, and real-world optimization tools used in warehousing, logistics, production, and procurement. The program emphasizes practical exercises and industry case studies to prepare participants for operational excellence roles.

Syllabus 

Module 1: Introduction to Lean Thinking (2 Hours)

Topics:

• What is Lean?
  
  
• Lean vs Traditional Supply Chain
  
  
• 5 Lean Principles
  
  
• Define value
  
  
• Map value stream
  
  
• Create flow
  
  
• Establish pull
  
  
• Pursue perfection
  
  
• Lean mindset & continuous improvement culture
  
  

Activity:

• Short simulation: “Why Lean matters in supply chain"
  
  

Module 2: The Seven Wastes (Muda) in Supply Chain (3 Hours)

Topics:

• 7 Wastes (TIMWOOD): Transportation, Inventory, Motion, Waiting, Overproduction, Over-processing, Defects
  
  
• Additional waste: Unused talent
  
  
• Waste identification in: Warehousing, Procurement, Production, Transportation, Order processing
  
  

Practical:

• Waste identification exercise using a real process flow
  
  

Module 3: Lean Tools for Supply Chain Optimization (3 Hours)

Topics:

• Core Lean Tools: 5S, Standard Work, Kanban, Pull Systems, JIT, Visual Management, Poka-Yoke, Root Cause Analysis
  
  
• Application Areas: Warehouse layout optimization, Inventory reduction, Order fulfillment improvement
  
  

Practical:

• Create a Kanban card system for a hypothetical warehouse
  
  

Module 4: Value Stream Mapping (VSM) Fundamentals (3 Hours)

Topics:

• What is VSM?
  
  
• Current State vs Future State Maps
  
  
• Value-added vs non-value-added analysis
  
  
• VSM symbols & conventions
  
  
• Mapping material & information flow
  
  

Practical:

• Create a Current State VSM
  
  
• Identify bottlenecks and wastes
  
  

Module 5: Cycle Time, Lead Time & Process Analysis (2 Hours)

Topics:

• Cycle time vs lead time vs takt time
  
  
• Bottleneck analysis
  
  
• Demand vs capacity alignment
  
  
• Push vs pull systems
  
  
• Inventory impact on cycle time
  
  

Practical (Excel):

• Calculate cycle & takt time
  
  
• Identify bottlenecks in a process flow
  
  

Module 6: Kaizen in Supply Chain (3 Hours)

Topics:

• What is Kaizen?
  
  
• Kaizen vs Kaikaku
  
  
• Kaizen event structure (problem → root cause → improvement → implementation → monitoring)
  
  
• Daily Kaizen
  
  
• Kaizen in: Inventory, Transportation, Warehouse operations, Administrative processes
  
  

Practical:

• Conduct a mini Kaizen event for a warehouse receiving process
  
  

Module 7: Process Optimization & Performance Measurement (2 Hours)

Topics:

• Lean KPIs: OEE (conceptual), PCE, Inventory days, OCT
  
  
• PDCA cycle
  
  
• Improvement roadmaps
  
  
• Risk identification & mitigation
  
  

Practical:

• Build a PCE score
  
  
• Root cause analysis session
  
  

Module 8: Lean Supply Chain Case Studies (2 Hours)

Topics:

• Toyota Production System
  
  
• Amazon Lean Warehousing
  
  
• Dell Build-to-Order Model
  
  
• Unilever Lean Distribution
  
  
• Local case studies (RMG, FMCG, pharma)
  
  

Activity:

• Group presentation: “Design a Lean Future State for a Bangladesh industry supply chain”
  
  

Assessment & Certification Requirements

Assignments:

• Waste identification report
  
  
• VSM (Current + Future State)
  
  
• Kaizen improvement proposal
  
  

Final Assessment:

• MCQ + Lean optimization case study
  

Career Pathway

• Supply Chain Analyst (Lean-focused)
  
  
• Process Improvement Officer
  
  
• Lean Supply Chain Coordinator
  
  
• Warehouse Optimization Specialist
  
  
• Logistics Continuous Improvement Executive
  
  
• Industrial Engineer (Lean Operations)
  
  
• Operations Excellence Specialist
  
  
• Kaizen Facilitator
  
  
• Production & Planning Executive (Lean-enabled)
  
  

Course Overview

Course Title: Creative Writing Masterclass
Start Date: January 20, 2026
Duration: 20 Hours
Mode: Hybrid
Credit Equivalent: 1 Credit Hour
Class Size: Up to 30 Participants
Course Fee: BDT 2,000.00

Course Description:
This micro-credential equips aspiring writers with the skills to craft professional-quality creative content, including stories, poems, and narratives. Through hands-on exercises, practical writing assignments, and interactive modules, participants will develop storytelling techniques, character creation skills, poetic expression, and advanced writing strategies. By the end of the course, learners will have a portfolio of creative work ready for publishing or freelancing, and the ability to write with clarity, emotion, and originality.

Syllabus

Module 1: Introduction to Creative Writing (1 Hour)
Topics:

• What is creative writing?
  
  
• Differences between creative, academic, and business writing
  
  
• Creative writer’s mindset and observation skills
  
  
• Overview of storytelling, character, and narrative forms
  Activity: 5-minute freewriting exercise
  Outcome: Understand the fundamentals of creative writing and develop a creative mindset.
  
  

Module 2: Storytelling Fundamentals (4 Hours)
Topics:

• Elements of Storytelling: Plot, Setting, Characters, Conflict, Theme, Dialogue, Point of View
  
  
• Plot Structure Models: Freytag’s Pyramid, Three-Act Structure, Hero’s Journey, Non-linear storytelling
  
  
• Setting & World-Building: Using senses, creating believable worlds, contextual details
  
  
• Conflict Types: Character vs Character, Self, Society, Nature, Technology
  Activities: Write a 6-sentence micro-story, convert a news headline into a story plot, setting description challenge (100 words)
  Outcome: Develop strong narrative structure and build engaging story worlds.
  
  

Module 3: Character Development (Detailed) (5 Hours)
Topics:

• Building Strong Characters: Protagonist, Antagonist, Supporting, character profiles, internal/external traits
  
  
• Techniques for Character Growth: Character arcs, backstory, transformation
  
  
• Dialogue Writing: Natural vs forced dialogue, subtext, realistic conversations
  
  
• Character Voice & Perspective: First-person voice, speech patterns, personality through voice
  
  
• Relationships Between Characters: Friendships, rivalry, romance, mentorship
  Activities: Create a full character profile, write a 200-word dialogue scene, rewrite a character from another POV, show a character flaw in action
  Outcome: Create believable, dynamic characters with distinct voices and relationships.
  
  

Module 4: Poetry & Narrative Forms (4 Hours)
Topics:

• Introduction to Poetry: Sensory imagery, figurative language
  
  
• Types of Poetry: Free verse, Haiku, Sonnet, Narrative poem, Spoken word
  
  
• Poetry Techniques: Rhyme schemes, rhythm, meter, enjambment, symbolism
  
  
• Narrative Forms: Flash fiction, microfiction, short stories, personal narratives, creative non-fiction
  Activities: Write a 3-line haiku, create a metaphoric poem, convert personal memory into flash fiction
  Outcome: Express ideas creatively through poetry and diverse narrative forms.
  
  

Module 5: Advanced Techniques in Creative Writing (3 Hours)
Topics:

• Show, Don’t Tell
  
  
• Sensory detail enhancement
  
  
• Emotional impact creation
  
  
• Foreshadowing, suspense, and pacing
  
  
• Developing unique writing styles
  Activities: Rewrite “telling” paragraphs to “showing,” pacing exercises, sensory-only scene writing
  Outcome: Apply advanced techniques to elevate storytelling and writing style.
  
  

Module 6: Editing & Revising Creative Work (2 Hours)
Topics:

• Drafting vs Editing
  
  
• Clarity, consistency, and flow
  
  
• Removing clichés
  
  
• Strengthening dialogue and description
  
  
• Responsible use of AI tools for editing
  Activities: Peer review session, edit own micro-story using checklist
  Outcome: Revise and refine creative work to achieve polished, publication-ready quality.
  
  

Module 7: Final Project & Portfolio Development (1 Hour)
Final Submission Includes:

• One short story (400–700 words) OR
  
  
• Two poems + flash fiction (150–200 words)
  Portfolio Review: Instructor feedback, tips for publishing online, and preparing a freelancing portfolio
  Outcome: Compile a professional portfolio of creative writing pieces.
  

Assessment & Certification:

• Quiz after each module
  
  
• Writing exercises and assignments
  
  
• Mock storytelling and poetry review
  
  
• Final project submission and portfolio evaluation
  
  
• Certificate issued upon completion
  
  

Entry Qualifications:

• Beginners or intermediate learners interested in creative writing
  
  
• Students, aspiring writers, and content creators
  
  
• No prior experience in creative writing required
  
  

Career Pathways:

• Freelance Writer
  
  
• Storyteller / Novelist
  
  
• Content Creator for Blogs, Magazines, or Digital Media
  
  
• Poet or Spoken Word Artist
  
  
• Scriptwriter / Creative Editor

Course Overview

English for Corporate Presentation Skills 

Course Title: English for Corporate Presentation Skills
Start Date: January 10, 2026
Duration: 20 Hours
Mode: Hybrid
Credit Equivalent: 1 Credit Hour
Class Size: Up to 50 Participants
Course Fee: BDT 2,000.00

Course Description

This micro-credential equips learners with the English communication skills required to deliver clear, professional, persuasive corporate presentations. Throughout the course, participants learn how to write executive-level slides, structure presentations with strong logic, use persuasive business English, and deliver impactful presentations with confidence.

The training blends real-world corporate communication techniques with practical speaking tasks, slide writing, storytelling, Q&A handling, and executive presence building. Learners complete the course with a full corporate presentation evaluated through globally accepted standards.

Syllabus

Module 1: Introduction to Corporate Presentation English

Duration: 1 Hour

Topics:

• What makes a corporate presentation effective?
  
  
• Differences between academic, informal, and business presentations
  
  
• Language of professionalism: clarity, brevity, precision
  
  
• Pre-assessment activity: 2-minute individual talk

Module 2: Slide Language (Professional Slide Writing)

Duration: 5 Hours

2.1 Principles of Slide Writing

• Clarity over complexity
  
  
• Bullet point structure
  
  
• Action verbs (optimize, enhance, streamline, etc.)
  
  
• Data representation language
  
  

2.2 Writing for Visual Impact

• Slide headlines (topic → message → takeaway)
  
  
• Parallel structure in bullet points
  
  
• Converting paragraphs into slide-ready lines
  
  
• Writing captions for graphs, charts, diagrams
  
  

2.3 Formal Business Language for Slides

• Corporate vocabulary: KPIs, ROI, benchmarks, deliverables
  
  
• Concise functional phrases:
  
  
• “Key insights include…”
  
  
• “Data indicates that…”
  
  
• “This leads to…”
  
  

2.4 Language Pitfalls to Avoid

• Long sentences
  
  
• Informal expressions
  
  
• Redundancy
  
  

Activities:

• Rewrite an informal slide deck
  
  
• Create executive-level vocabulary slides
  
  
• Slide headline writing
  
  

Outcome: Ability to write clean, crisp, executive-style slides.

Module 3: Presentation Structure (Detailed Syllabus)

Duration: 7 Hours

3.1 Foundations of Presentation Structure

• Purpose-based structuring
  
  
• Opening → Body → Conclusion
  
  

3.2 Crafting a Powerful Opening

• Professional greetings
  
  
• Establish credibility
  
  
• Hooks: questions, data, anecdotes, quotes
  
  

3.3 Organizing the Body with Clear Logic

• Signposting language
  
  
• Transitions
  
  
• Explaining graphs & insights
  
  
• Structures:
  
  
• Problem → Solution → Result
  
  
• Past → Present → Future
  
  
• Point → Evidence → Explanation → Link
  
  

3.4 Crafting a Strong Conclusion

• Summarizing
  
  
• Calls to action
  
  
• Memorable closing remark
  
  

3.5 Storytelling for Corporate Presentations

• Business narratives
  
  
• Emotional connection
  
  
• Case storytelling
  
  

3.6 Q&A Handling Skills

• Polite professional responses
  
  
• Difficult question handling
  
  
• Clarifying questions
  
  

Activities:

• Build a 5-slide presentation
  
  
• Practice structured openings
  
  
• Role-play Q&A
  
  
• Language-focused critique
  
  

Outcome: Ability to structure presentations with clarity, flow, and professionalism.

Module 4: Persuasive English for Business Presentations

Duration: 4 Hours

4.1 Language of Persuasion

• Ethos, Logos, Pathos (corporate version)
  
  
• Power verbs
  
  
• Persuasive phrases
  
  

4.2 Influencing Decision-Makers

• Executive language
  
  
• Benefit-driven messaging
  
  
• Data-based persuasion
  
  

4.3 Tone, Modality & Formality

• Strong vs soft tones
  
  
• Hedging in professional contexts
  
  

4.4 Story-Based Persuasion

• Turning data into narrative
  
  
• Crafting metaphors
  
  
• Story persuasion in pitches
  
  

Activities:

• Rewrite slides into persuasive style
  
  
• Deliver a persuasive pitch
  
  
• Data-to-narrative conversion
  
  

Outcome: Ability to influence decision-makers with strong business English.

Module 5: Delivery Skills (Language + Performance)

Duration: 2 Hours

Topics:

• Professional speaking pace
  
  
• Intonation and emphasis
  
  
• Eliminating fillers
  
  
• Body language vocabulary cues
  
  
• Handling interruptions
  
  

Activities:

• Record & review speech
  
  
• Stress & emphasis tasks
  
  
• Peer feedback
  
  

Outcome: Clear, confident, executive-level verbal delivery.

Module 6: Final Presentation & Evaluation

Duration: 1 Hour

Final Task:

Participants deliver a 7–10 minute corporate presentation judged on:

• Slide language quality
  
  
• Structure
  
  
• Persuasive English
  
  
• Delivery & Q&A
  
  

Feedback Session:

• Detailed language evaluation
  
  
• Individual improvement plan

Entry Qualifications

• Anyone preparing for corporate communication roles
  
  
• Students, fresh graduates, executives, trainers
  
  
• Basic English communication skills required

Career Pathways

• Corporate Trainer
  
  
• Presentation Specialist
  
  
• Business Communication Executive
  
  
• Sales Presenter
  
  
• HR/Marketing/Project Presentation Roles
  
  
• Academic/Industry Presenter

Course Overview

Relationship Management for Bank Branch Staff

Course Title: Relationship Management for Bank Branch Staff
Start Date: January 10, 2026
Duration: 20–25 Hours (4–5 Weeks)
Mode: Hybrid
Class Size: Up to 50 Participants
Course Equivalent: 1 Credit Hour
Course Fee: BDT 3,000.00

Course Description

Relationship Management (RM) is at the heart of successful branch banking. This practical micro-credential equips branch staff with the skills needed to strengthen customer relationships, improve communication, increase product penetration, and drive sustainable branch growth.

The course combines real banking scenarios, role-play exercises, advisory techniques, customer segmentation, portfolio management, service excellence, and compliance guidelines. Participants learn how to build trust, deliver personalized solutions, and manage customer portfolios using digital tools and CRM systems.

Ideal for both new and experienced branch employees who want to advance their careers in retail banking, SME banking, and customer relationship roles.

Syllabus

Entry Qualifications

• Branch banking staff, RM officers, customer service officers
  
  
• Fresh graduates seeking careers in banking
  
  
• No prior RM experience required
  
  

Career Pathways

• Relationship Manager (Retail/SME)
  
  
• Customer Relationship Officer
  
  
• Branch Sales & Service Executive
  
  
• Priority/High-Value Customer Manager
  
  
• Portfolio Manager
  
  
• CRM & Customer Experience Specialist
  
  

Assessment Criteria

• End-of-module quizzes – 30%
  
  
• RM role-play exercises – 30%
  
  
• Final assessment exam – 40%
  
  
• Certification: DIU Micro-Credential Certificate in Relationship Management for Branch Staff
  

Course Overview

Customer Service Excellence in Banking 

Course Title: Customer Service Excellence in Banking
Start Date: January 10, 2026
Duration: 20–25 Hours
Mode: Hybrid
Credit Equivalent: 1 Credit Hour
Class Size: Up to 50 Participants
Course Fee: BDT 3,000.00

Course Description

This micro-credential prepares banking professionals to deliver exceptional customer service across branch, digital, and call center channels. The course blends practical banking knowledge with modern customer experience (CX) strategies, communication mastery, complaint resolution, and frontline service excellence techniques.

Participants will learn how to build trust with customers, manage difficult interactions, maintain compliance standards, personalize service, and deliver consistent value across all touchpoints. By the end of the course, learners will be equipped with the skills required for high-performance customer service roles in financial institutions.

Syllabus

Module 1: Introduction to Service Excellence in Banking (2 Hours)

Topics

• Definition of customer service in banking
  
  
• Why customer service matters: profitability, retention, loyalty
  
  
• Service quality models (SERVQUAL, RATER model)
  
  
• Customer expectation vs. perception
  
  
• Role of branch, call center, digital channels
  
  

Outcome:
Understand the importance and fundamentals of customer service in financial institutions.

Module 2: Banking Products & Customer Needs (2 Hours)

Topics

• Customer segments: retail, SME, corporate, priority
  
  
• Mapping needs with banking products: deposits, loans, cards, remittance, digital services
  
  
• Customer lifecycle in banking
  
  
• Cross-selling and up-selling without pressure
  
  

Outcome:
Align customer needs with appropriate banking solutions.

Module 3: Communication Skills for Bankers (3 Hours)

Topics

• Professional verbal & non-verbal communication
  
  
• Active listening techniques
  
  
• Rapport building and trust creation
  
  
• Email etiquette, phone etiquette
  
  
• Body language in customer interaction
  
  

Outcome:
Master effective communication for face-to-face, phone, and written interactions.

Module 4: Frontline Service Delivery Standards (2 Hours)

Topics

• Greeting, verification, and service behaviors
  
  
• Queue management & wait-time management
  
  
• Branch layout & customer flow
  
  
• Cash counter etiquette
  
  
• Service timing KPIs
  
  

Outcome:
Ability to provide consistent, professional frontline service.

Module 5: Customer Handling Techniques (3 Hours)

Topics

• Handling angry or difficult customers
  
  
• De-escalation techniques
  
  
• Emotional intelligence (EQ) in banking
  
  
• Managing high-net-worth (HNW) clients
  
  
• Personalizing customer experience
  
  

Outcome:
Develop confidence in managing challenging situations and delivering empathy-driven service.

Module 6: Complaint Management & Resolution (3 Hours)

Topics

• Key principles of complaint handling
  
  
• Root cause analysis
  
  
• Complaint escalation matrix
  
  
• Regulatory rules on complaint handling (Bangladesh Bank guidelines)
  
  
• Writing complaint logs and preparing MIS reports
  
  
• TAT (Turnaround Time) management
  
  

Outcome:
Resolve complaints professionally with documented processes and compliance.

Module 7: Digital Banking & Omni-channel Service Excellence (2 Hours)

Topics

• Digital service touchpoints: MFS, DFS, apps, internet banking, CRM
  
  
• Self-service kiosks
  
  
• AI chatbots & automated support
  
  
• Customer experience in digital channels
  
  
• Reducing customer friction (KYC, onboarding, transaction journeys)
  
  

Outcome:
Learn how digital channels improve and challenge customer service.

Module 8: Service Recovery & Loyalty Building (2 Hours)

Topics

• Service failure types
  
  
• Effective apology & recovery steps
  
  
• Turning complaints into opportunities
  
  
• Customer loyalty and retention strategies
  
  
• NPS (Net Promoter Score) approach
  
  

Outcome:
Turn dissatisfied customers into promoters through strong service recovery.

Module 9: Compliance, Ethics & Data Privacy (2 Hours)

Topics

• KYC/AML guidelines
  
  
• Customer confidentiality rules
  
  
• Ethics in customer communication
  
  
• Regulatory customer rights
  
  
• Mis-selling & prohibited behaviors
  
  

Outcome:
Deliver great service while maintaining strict compliance and ethics.

Module 10: Professional Grooming & Service Culture (1 Hour)

Topics

• Dress code, personal grooming standards
  
  
• Professional behavior rules for bankers
  
  
• Maintaining discipline under pressure
  
  
• Building a service-first organizational mindset
  
  

Outcome:
Adopt a polished, professional banker persona.

Assessment & Certification

• Quiz after each module
  
  
• Practical practice:
  
  
• Mock customer interactions
  
  
• Difficult customer handling simulation
  
  
• Complaint-resolution assignment
  
  
• Final exam
  
  
• Certificate issued upon completion
  
  

Entry Qualifications

• Branch staff, customer service officers, call center agents
  
  
• Relationship managers, sales & service staff
  
  
• Students preparing for banking careers
  
  
• Anyone interested in banking customer service
  
  
• No prior banking experience required
  
  

Career Pathways

• Customer Service Officer
  
  
• Branch Banking Executive
  
  
• Call Center Agent (Banking)
  
  
• Relationship Associate
  
  
• CX (Customer Experience) Specialist
  
  
• Complaint Management Associate
  
  
• Frontline Banking Professional
  
  

Course Overview

Financial Literacy

Course Title: Financial Literacy
Starting Date: January 10, 2026
Duration: 20 Hours
Delivery Format: Instructor-led + Practical Exercises + Assessments
Credit Equivalent: 1 Credit Hour
Class Size: Up to 50 Participants
Course Fee: BDT 3,000.00

Course Description

This micro-credential provides practical, everyday financial skills that learners can immediately apply in their personal, academic, and professional lives. The course covers budgeting, savings, digital banking, credit management, debt control, investments, and fraud protection.

Through hands-on exercises, role-play simulations, budgeting tasks, loan comparisons, and digital finance practice, learners develop confidence in managing money responsibly and making informed financial decisions.

Designed for all backgrounds, this course builds a strong foundation for financial independence, safety, and long-term financial planning.

Syllabus

5 Modules × 4 Hours Each

Module 1: Introduction to Financial Literacy (4 Hours)

Topics

• What is financial literacy?
  
  
• Why financial literacy matters
  
  
• Income types (salary, business, passive income)
  
  
• Needs vs Wants
  
  
• Spending habits & financial decision-making
  
  
• Overview of personal finance tools
  
  

Practical Activities

• Personal expense diary analysis
  
  
• Needs vs. wants classification exercise
  
  

Learning Outcome

Understanding the basics of money, personal finance, and responsible financial behavior.

Module 2: Budgeting & Financial Planning (4 Hours)

Topics

• Importance of personal budgeting
  
  
• Budgeting methods (50/30/20 rule, zero-based budgeting)
  
  
• Setting short-term and long-term financial goals
  
  
• Emergency funds
  
  
• Cash flow management
  
  
• Managing family/household budgets
  
  

Practical Activities

• Create a 1-month personal budget
  
  
• Set 3 SMART financial goals
  
  

Learning Outcome

Ability to create and manage a realistic budget and plan monthly finances.

Module 3: Savings, Banking & Digital Finance (4 Hours)

Topics

• Savings accounts, fixed deposits, recurring deposits
  
  
• How banks work
  
  
• Introduction to Digital Financial Services (DFS) & Mobile Financial Services (MFS)
  
  
• Digital transactions: mobile banking, cards, ATM, POS, Bangla QR
  
  
• Interest calculation basics
  
  
• Tools: bank apps, MFS apps, mobile wallets
  
  

Practical Activities

• Compare savings products of different banks/MFS
  
  
• Perform a mock digital transaction & safety checklist
  
  

Learning Outcome

Knowledge of saving instruments, banking tools, and secure use of digital financial systems.

Module 4: Credit, Loans & Debt Management (4 Hours)

Topics

• What is credit?
  
  
• Types of loans (personal, home, auto, credit card loan)
  
  
• Interest rate vs APR
  
  
• Credit score basics
  
  
• Good debt vs Bad debt
  
  
• How to avoid over-borrowing
  
  
• Debt repayment strategies (snowball, avalanche)
  
  

Practical Activities

• Calculate loan installment using simple formulas
  
  
• Evaluate a loan offer (hidden costs, fees, risks)
  
  

Learning Outcome

Ability to evaluate loan options, manage debt, and avoid financial traps.

Module 5: Investment Basics, Risk, & Fraud Protection (4 Hours)

Topics

• Why invest? Basic investment principles
  
  
• Investment products:
  
  
• Mutual funds
  
  
• Bonds
  
  
• Stocks
  
  
• Government savings schemes
  
  
• Risk vs return
  
  
• Inflation impact
  
  
• Financial scams & fraud awareness (phishing, OTP sharing, fake calls)
  
  
• Insurance basics (life, health, general)
  
  
• Safe digital behaviors
  
  

Practical Activities

• Analyze a simple investment scenario
  
  
• Fraud detection role-play (identify red flags)
  
  

Learning Outcome

Understanding investment options, risks, inflation, and staying safe from fraud.

Assessment (Mandatory for Certification)

Project (40%)
Create a 3-month personal financial plan including budget, savings, and risk management.

MCQ Exam (40%)
40 questions covering all modules.

Practical Task (20%)
Budget creation + fraud detection quiz.

Module 6: Financial Risk

Topics

• Nature of Financial Risk
  
  
• Financial Risk Identification Process
  
  
• How to Protect Financial Risk
  
  

Entry Qualifications

• Students from any discipline
  
  
• Early-career professionals
  
  
• Entrepreneurs & freelancers
  
  
• Community members using MFS/DFS
  
  
• No prior financial knowledge required
  
  

Career Pathways

• Finance Assistant / Accounts Support
  
  
• Banking / MFS Customer Service
  
  
• Entrepreneur or Small Business Owner
  
  
• Retail Banking Sales/Advisory Roles
  
  
• NGO / Community Education Worker (Financial Inclusion)
  
  
• Personal Finance Coach (Beginner level)
  
  

Course Overview

International Trade & Global Supply Chain

Course Title: International Trade & Global Supply Chain
Start Date: January 10, 2026
Duration: 25 Hours (5–6 Weeks)
Mode: Hybrid (Live Online + Practical Activities)
Class Size: Up to 50 Participants
Course Equivalent: 2 Credit Hours
Course Fee: BDT 3,000.00

Course Description

This course provides a complete, practical understanding of how global trade and cross-border supply chains operate in real life. Participants will learn how international logistics systems work, how customs and documentation processes function, and how companies source, manufacture, and distribute products across multiple countries.

From Incoterms to HS codes, freight forwarding to customs clearance, and export–import documentation to trade compliance — this program equips participants with hands-on skills needed to work confidently with global suppliers, forwarders, carriers, and customs authorities.

Ideal for students and professionals preparing for careers in international business, global logistics, and supply chain operations.

Syllabus

Entry Qualifications

• Undergraduate/graduate students of Business, Supply Chain, Economics, Logistics, or related fields
  
  
• Professionals working in logistics, freight forwarding, export–import, procurement, or international business
  
  
• No prior international trade experience required
  
  

Career Pathways

• Export–Import Executive
  
  
• Global Supply Chain Assistant/Officer
  
  
• Logistics & Shipping Coordinator
  
  
• Freight Forwarding Executive
  
  
• International Procurement Officer
  
  
• Trade Compliance Analyst
  
  
• Supply Chain Operations Specialist
  
  

Assessment Criteria

• Practical assignments & case studies – 40%
  
  
• Documentation preparation tasks – 20%
  
  
• Final capstone project (end-to-end shipment flow) – 40%
  
  
• Certification: DIU Micro-Credential Certificate in International Trade & Global Supply Chain
  
  

Course Deliverables

• Complete export–import documentation templates
  
  
• HS code & customs valuation worksheets
  
  
• Incoterms 2020 quick reference toolkit
  
  
• Supply chain mapping & freight cost calculation templates
  
  
• Access to lecture recordings and updated trade resources
  

Course Overview

Vocabulary Building for Academic & Professional Use

Course Title: Vocabulary Building for Academic & Professional Use
Duration: 15 Hours
Course Equivalent: 1 Credit Hour
Delivery Format: Instructor-led + Exercises + Assessments
Class Size: Up to 40 Participants
Course Fee: BDT 3000.00

Course Description

This micro-credential is designed to strengthen learners’ academic and professional English vocabulary through structured, research-backed techniques. Participants will build a powerful word bank using roots, prefixes, suffixes, AWL-based vocabulary, workplace terms, collocations, and idiomatic expressions.

With a combination of instructor-led sessions, vocabulary decoding strategies, academic practice, corporate communication exercises, and digital learning tools, learners will develop the ability to understand, retain, and use high-level vocabulary accurately in any academic or professional context.

This course is ideal for university students, job seekers, working professionals, and anyone who wants to communicate more effectively in English.

Syllabus

Module 1: Introduction to Vocabulary Development

Duration: 1 Hour
Topics:

• Why vocabulary matters in academic & professional settings
  
  
• Types of vocabulary: academic, business, technical, general
  
  
• Active vs passive vocabulary
  
  
• Diagnostic test (pre-assessment)
  Activities:
  
  
• Quick vocabulary-level test
  
  
• Reflection: personal vocabulary gaps
  
  

Module 2: Word Roots, Prefixes & Suffixes

Duration: 3 Hours

2.1 Word Roots (Greek & Latin Origins)

• Common root families: bio, graph, aud, tele, geo, chrono, micro, bene, mal, port
  
  
• How roots form meaning
  
  
• Techniques to guess meanings from roots
  
  

2.2 Prefixes

• Positive/Negative: anti, pre, post, pro, re, dis, mis, un
  
  
• Quantity/Number: mono, bi, multi, poly
  
  
• Direction/Position: sub, super, trans, inter
  
  

2.3 Suffixes

• Noun-forming: -tion, -ment, -ness, -ity
  
  
• Verb-forming: -ize, -ify, -en
  
  
• Adjective-forming: -al, -ive, -ous, -able
  
  

Activities:

• Decode 30 advanced words using roots
  
  
• Create new words from given prefixes/suffixes
  
  
• Short quiz
  
  

Outcome: Ability to decode unfamiliar words instantly.

Module 3: Academic Vocabulary (AWL-Based Training)

Duration: 4 Hours

3.1 Introduction to Academic Word List (AWL)

• Overview of the 570-word AWL
  
  
• High-utility academic terms
  
  

3.2 Core Academic Vocabulary Sets

Set 1: Analysis, Approach, Concept, Context, Data, Sector
Set 2: Evidence, Interpretation, Methodology, Theory, Variables
Set 3: Hypothesis, Framework, Outcome, Significant, Derive

3.3 Using Vocabulary in Academic Writing

• Building academic sentences
  
  
• Avoiding informal words in academic contexts
  
  
• Paraphrasing using synonyms
  
  

3.4 Academic Vocabulary in Reading & Listening

• Strategies for understanding complex texts
  
  
• Extracting key terms
  
  

Activities:

• Academic sentence-building exercises
  
  
• Paraphrasing practice using AWL words
  
  
• Short comprehension tasks
  
  

Outcome: Strong academic vocabulary for reports, research, and essays.

Module 4: Business & Workplace Vocabulary

Duration: 3 Hours

4.1 Essential Business Terminology

• Corporate terms: KPI, ROI, deliverables, stakeholders, synergy
  
  
• Productivity terms: workflow, delegation, benchmarking
  
  
• Professional etiquette terms: acknowledgment, follow-up, escalation
  
  

4.2 Industry-Specific Vocabulary

Choose 1–2 areas depending on participants:

• Banking & Finance
  
  
• HR & Management
  
  
• IT & Tech
  
  
• Marketing & Communication
  
  

4.3 Workplace Communication Language

• Email vocabulary
  
  
• Meeting language
  
  
• Negotiation-specific vocabulary
  
  
• Persuasive vocabulary for proposals
  
  

Activities:

• Rewrite informal workplace emails using professional terms
  
  
• Vocabulary drills (fill-in-the-gap, matching, real case examples)
  
  

Outcome: Ability to speak and write professionally in corporate contexts.

Module 5: Collocations, Idioms & Natural Phrasing

Duration: 2 Hours

5.1 Collocations

• Verb + Noun (make a decision, take responsibility)
  
  
• Adjective + Noun (strong foundation, significant improvement)
  
  
• Adverb + Adjective (highly effective, deeply concerned)
  
  

5.2 Idioms for Professional Use

On the same page, touch base, go the extra mile, game changer, back to the drawing board

5.3 Academic Phrasal Verbs

Carry out, put forward, look into, point out, account for

Activities:

• Collocation-building tasks
  
  
• Dialogue creation with professional idioms
  
  

Outcome: More natural, fluent, and native-like communication.

Module 6: Vocabulary Retention Techniques

Duration: 2 Hours

6.1 Memory Techniques

• Spaced repetition
  
  
• Chunking
  
  
• Word families
  
  
• Personal dictionary and vocabulary journal
  
  

6.2 Digital Tools for Vocabulary Learning

• Quizlet, Anki, Memrise
  
  
• ChatGPT-based vocabulary drills
  
  
• Voice-based learning tools
  
  

6.3 Long-term Vocabulary Strategies

• Active recall method
  
  
• Reading habit development
  
  
• Using vocabulary in context
  
  

Activities:

• Create a digital vocabulary deck
  
  
• Practice with SRS (Spaced Repetition System)
  
  

Outcome: Ability to retain and recall high-level vocabulary effectively.

Module 7: Final Assessment & Certification

Duration: 1 Hour

Assessment Format:

• Vocabulary Test (MCQ + fill-in-the-blanks)
  
  
• Real-life task: write an academic paragraph OR professional email using new vocabulary
  
  
• Oral assessment: short presentation using 20 new words
  
  

Entry Qualifications

• University students, graduates, job seekers
  
  
• Professionals wanting to enhance English communication
  
  
• Minimum basic English proficiency required
  
  
• No prior academic writing experience needed
  
  

Career Pathways

• Research Assistant / Academic Writer
  
  
• Corporate Communication Officer
  
  
• Administrative Professional
  
  
• Teacher / Trainer
  
  
• Customer Service / Call Center Specialist
  
  
• Graduate program applicant (local or international)
  
  

Assessment Criteria

• Module quizzes & vocabulary tasks – 30%
  
  
• Academic/Professional writing task – 30%
  
  
• Final vocabulary test & oral assessment – 40%
  
  
• Certification: DIU Micro-Credential Certificate in Vocabulary Building for Academic & Professional Use

Course Overview

English Pronunciation & Accent Training

Course Title: English Pronunciation & Accent Training
Start Date: January 10, 2026
Duration: 20 Hours
Delivery Format: Instructor-led + Practice Labs + Record–Review Sessions
Class Size: Up to 40 Participants

Course Equivalent: 1 Credit Hour
Course Fee: BDT 3,000.00

Course Description

This micro-credential is designed to help learners improve clarity, fluency, and confidence in English communication through structured pronunciation and accent training.
Participants will learn IPA-based sound production, stress and rhythm patterns, intonation techniques, and accent-neutral speaking methods used by global professionals.

The course includes guided practice labs, audio shadowing, and personalized feedback sessions to identify individual pronunciation challenges and build a clear, global, and professional accent suitable for academic, workplace, and public communication.

Syllabus

Module 1: Introduction to Pronunciation Skills

Duration: 1 Hour
Topics:

• Importance of pronunciation for global communication
  
  
• Differences between accent & pronunciation
  
  
• Understanding intelligibility vs. native-like accent
  
  
• Pre-assessment (baseline speaking sample)
  Activities:
  
  
• Students record a 30-second introduction
  
  
• Instructor identifies key pronunciation gaps
  
  

Module 2: International Phonetic Alphabet (IPA) – Foundations

Duration: 3 Hours

2.1 Understanding the IPA Chart

• What IPA is & why it matters
  
  
• Vowels, consonants, diphthongs
  
  
• IPA symbols vs regular English spelling
  
  

2.2 Vowel Sounds

• Short vowels: /ɪ/, /ʊ/, /ə/, /ɛ/, /ɒ/, /ʌ/
  
  
• Long vowels: /iː/, /uː/, /ɑː/, /ɜː/
  
  
• Diphthongs: /eɪ/, /aɪ/, /ɔɪ/, /əʊ/, /aʊ/
  
  

2.3 Consonant Sounds

• Plosives: /p/, /b/, /t/, /d/, /k/, /g/
  
  
• Fricatives: /f/, /v/, /θ/, /ð/, /s/, /z/, /ʃ/, /ʒ/
  
  
• Affricates: /tʃ/, /dʒ/
  
  
• Nasals & Approximants: /m/, /n/, /ŋ/, /l/, /r/, /w/, /j/
  
  

Activities:

• IPA transcription practice
  
  
• Listening discrimination exercises
  
  
• Mouth positioning mirror practice
  
  

Module 3: Producing Difficult English Sounds

Duration: 3 Hours

3.1 Common Problem Sounds for South Asian Speakers

• /θ/ vs /t/ → think vs tink
  
  
• /ð/ vs /d/ → this vs dis
  
  
• /v/ vs /b/
  
  
• /ʃ/ vs /s/
  
  
• Ending consonants: bat, cap, cold
  
  
• Consonant clusters: street, grasp, world
  
  

3.2 Aspiration

• Difference between pin vs. bin
  
  
• /p/, /t/, /k/ aspiration practice
  
  

3.3 Linking Sounds (Connected Speech)

• Linking consonant → vowel
  
  
• Linking vowel → vowel
  
  

Activities:

• Tongue placement drills
  
  
• Minimal pairs practice
  
  
• Reading short passages with focus sounds
  
  

Module 4: Word Stress Mastery

Duration: 3 Hours

4.1 Syllables & Stress Rules

• Identifying syllables
  
  
• Primary & secondary stress
  
  
• Stress patterns for 2-syllable words
  
  
• Stress in 3+ syllable words
  
  

4.2 Stress in Academic & Professional Vocabulary

• Words ending with –tion, –sion, –ic, –ity, –ment
  
  

4.3 Stress Shift in Word Families

• PHOtograph → phoTOgraphy → photoGRAphic
  
  

Activities:

• Stress-marking exercises
  
  
• Clapping/tapping stress beats
  
  
• Rapid word stress drills
  
  

Module 5: Sentence Stress & Rhythm

Duration: 3 Hours

5.1 Content Words vs. Function Words

• Content words are stressed
  
  
• Function words are weak
  
  

5.2 Weak Forms

• /tə/ (to), /fə/ (for), /ən/ (and), /ðə/ (the)
  
  

5.3 Rhythm in English

• Stress-timed vs syllable-timed languages
  
  

Activities:

• Marking stressed & weak words
  
  
• Reading scripts
  
  
• Short speeches emphasizing rhythm
  
  

Module 6: Intonation Patterns

Duration: 3 Hours

6.1 Types of Intonation

• Falling
  
  
• Rising
  
  
• Rise-fall
  
  

6.2 Intonation in Real Situations

• Polite questions
  
  
• Showing interest
  
  
• Presentations
  
  

6.3 Emotional Tone Control

• Confidence
  
  
• Friendliness
  
  
• Formality
  
  

Activities:

• Listening & repeating
  
  
• Dialogue practice
  
  
• Presentation correction
  
  

Module 7: Accent Neutralization

Duration: 2 Hours

7.1 Understanding Neutral Accent

• Global/neutral accent
  
  
• Avoiding strong regional influence
  
  

7.2 Common Accent Reduction Targets

• Sound substitution
  
  
• Clarity, speed, articulation
  
  

7.3 Tools & Techniques

• Shadowing
  
  
• Chunking
  
  
• Thought groups
  
  
• Pausing
  
  

Activities:

• Neutral accent practice
  
  
• Shadowing sessions
  
  
• Script exercises
  
  

Module 8: Applied Practice Lab + Final Assessment

Duration: 2 Hours

8.1 Guided Practice Lab

• Reading aloud
  
  
• Spontaneous speaking tasks
  
  
• Accent correction drills
  
  

8.2 Final Speaking Assessment

• Sound accuracy
  
  
• Word stress
  
  
• Rhythm
  
  
• Intonation
  
  
• Overall clarity
  
  

8.3 Personal Improvement Plan

• Individual feedback
  
  
• Customized practice plan
  

Entry Qualifications

• Students, graduates, and professionals who communicate in English
  
  
• Call center staff, customer service staff, teachers, trainers
  
  
• Anyone seeking clearer and more professional spoken English
  
  
• No advanced English proficiency required
  
  

Career Pathways

• English Communication Specialist
  
  
• Customer Service/Call Center Professional
  
  
• Teacher/Trainer
  
  
• Corporate Communication Officer
  
  
• Public Speaker/Presenter
  
  
• International Job Candidate
  
  

Assessment Criteria

• Practice labs & pronunciation drills – 30%
  
  
• Weekly speaking tasks – 20%
  
  
• Final speaking assessment – 50%
  
  
• Certification: DIU Micro-Credential Certificate in English Pronunciation & Accent Training

Course Overview

Advanced Steel Structure Design & Foundation Engineering

Course Title: Advanced Steel Structure Design & Foundation Engineering (STAAD Pro + RAM Connection)

Start Date: January 10, 2026

Duration: 26 hours (6–8 weeks, weekend intensive)

Mode: Hybrid (Live Online + In-person Lab Sessions)

Class Size: Maximum 40 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3000

Course Description

The most practical and job-focused Steel Structure Design Masterclass in Bangladesh.

Learn to independently design complete multi-storied steel sheds, pre-engineered buildings (PEB), warehouses, factories, and commercial steel structures using STAAD Pro and RAM Connection — exactly the way top design firms and EPC contractors do it.

From accurate load calculation → 3D modelling → seismic analysis → member design → bolted/welded connection design → foundation design — everything in one intensive course.

Syllabus

Module 1 (1 Hr)

Introduction to structural Design (Stress, Strain, Mechanical properties of material, Stiffness, Indeterminate Structures, Load path, Moment of Inertial, CG & CR, SFD & BMD etc.

Module 2 (5 Hr)

• Vertical Load (DL & LL) Calculation for software (ETABS & Staad Pro) including serviceability (Deflection) 
• Lateral Load Calculation for software (ETABS & Staad Pro) including serviceability (Deflection, Drift, P-Δ, Building irregularity etc.)
• Load Combinations 

Module 3 (8 Hr)

Modelling Multi Storied Steel Shed Building using Staad Pro (Static & Dynamic Analysis)

Module 4 (3 Hr)

Check Serviceability & Design Output of Different Steel Members in Staad Pro

Module 5 (2 Hr)

Connection Design by RAM Connection

Module 6 (2 Hr)

Seismic Design & Detailing for Different Steel Frame System. 

Module 7 (5 Hr)

• Bearing Capacity & Settlement Calculation of Shallow Foundation
• Soil Capacity & Settlement for Deep Foundation
• Different types of Foundation Design

Entry Qualifications

• B.Sc. Civil Engineering (or final-year students)
• Basic knowledge of steel design theory
• Laptop with STAAD Pro v8i/Connect + RAM Connection installed

Career Pathways

• Steel Structural Design Engineer – PEB companies, EPC contractors
• Industrial Building Designer – Factories, warehouses, cold storage
• Freelance Steel Designer – Upwork & local projects
• Design Engineer – Multinational consultancy firms
• Pre-Engineered Building (PEB) Specialist – Zamil, Kirby, Tiger Steel

Assessment & Certification

• Live modelling assignments – 40%
• Final Complete Steel Shed Project (STAAD + RAM + Foundation) – 40%
• Viva & report – 20%
• Certification: Official Micro-Credential Certificate from DIU

Course Overview

Professional RCC Structural Design Masterclass

Course Title: Professional RCC Structural Design Masterclass (ETABS + SAFE)

Start Date: January 10, 2026

Duration: 25 hours (6–8 weeks, weekend intensive)

Mode: Hybrid (Live Online + In-person Lab Sessions)

Class Size: Maximum 40 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3000

Course Description

The most job-oriented, 100% practical RCC building design course in Bangladesh.

Learn to independently design a complete 10-storied residential/commercial RCC building from scratch — including accurate load calculation, full ETABS modelling, seismic analysis (Response Spectrum & Time History), member design, detailing, and foundation design using SAFE.

Perfect for fresh civil engineers, site engineers, structural designers, and anyone preparing for real projects or consultancy jobs.

Syllabus

Module 1 (1 Hr)

Introduction to structural Design (Stress, Strain, Mechanical properties of material, Stiffness, Indeterminate Structures, Load path, Moment of Inertial, CG & CR, SFD & BMD etc.

Module 2 (5 Hr)

• Vertical Load (DL & LL) Calculation for software (ETABS & Staad Pro) including serviceability (Deflection) 
• Lateral Load Calculation for software (ETABS & Staad Pro) including serviceability (Deflection, Drift, P-Δ, Building irregularity etc.)
• Load Combinations 

Module 3 (8 Hr)

Modelling 10 Storied RCC Building using ETABS (Static & Dynamic Analysis)

Module 4 (3 Hr)

Check Serviceability & Design Output of Different RCC Members (Column, Beam, Slab, Shear Wall etc.) in ETABS

Module 5 (3 Hr)

Seismic Design & Detailing for RCC Building (SMRF, IMRF)

Module 6 (5 Hr)

• Bearing Capacity & Settlement Calculation of Shallow Foundation
• Soil Capacity & Settlement for Deep Foundation
• Different types of Foundation Design using SAFE

Entry Qualifications

• B.Sc. in Civil Engineering (or final-year students)
• Basic knowledge of RCC design theory
• Laptop with ETABS 2018+ and SAFE installed

Career Pathways

• Structural Design Engineer – Consultancy firms
• Site Engineer (Design Division) – Developers & contractors
• Freelance Structural Designer – Upwork & local projects
• Earthquake-Resistant Design Specialist
• BNBC-Compliant Design Consultant

Assessment & Certification

• Live modelling assignments – 40%
• Final 10-storied building project (ETABS + SAFE) – 40%
• Viva & report submission – 20%
• Certification: Official Micro-Credential Certificate from DIU 

Course Overview

Micro-Credential Course: Programming Pro

Course Title: Programming Pro

Start Date: January 15, 2026

Duration: 72 hours (3–4 months, weekend/evening classes)

Mode: Blended (In-person Lab Sessions + Live Online + Recorded)

Class Size: Maximum 20–30 participants

Course Equivalent: 4 Credit Hours

Course Fee: 999 BDT

Course Description

Become a truly versatile programmer that top companies and clients are fighting for.

Programming Pro is Bangladesh’s most comprehensive multi-language programming bootcamp that turns beginners into job-ready developers capable of writing clean, efficient code in C++, C#, Java, Python, PHP, JavaScript/TypeScript, Node.js, Next.js, and Dart (Flutter).

From console applications to full-stack web and cross-platform mobile apps — build a powerful portfolio with 7+ real projects and master the exact skills demanded by local IT firms, multinational software houses, outsourcing companies, and global freelance platforms.

Syllabus Overview

Module 1: Programming Fundamentals

• Introduction to Programming and Software Development
• Variables, Data Types, Operators, and Expressions
• Conditional Statements (if, switch)
• Loops (for, while, do-while)
• Functions and Modular Programming
• Debugging and Problem-Solving Techniques

Module 2: Object-Oriented Programming (OOP)

• OOP Concepts: Classes, Objects, Inheritance, Polymorphism, Encapsulation, Abstraction
• Constructors, Destructors, and Overloading
• Interfaces and Abstract Classes
• Exception Handling and Error Management
• Language-Specific OOP Implementation: C++, C#, Java, Python

Module 3: Advanced Programming Concepts

• Arrays, Lists, Maps, and Collections
• Recursion and Algorithm Design
• File Handling and I/O Operations
• Functional Programming Concepts in JavaScript, TypeScript, and Python

Module 4: PHP & Backend Scripting

• PHP Syntax, Variables, Functions, and OOP in PHP
• Form Handling, Sessions, and Cookies
• Database Connection and CRUD Operations
• Simple Web Application Project in PHP

Module 5: Python Programming

• Python Basics: Syntax, Variables, Functions, and Loops
• Python OOP: Classes and Objects
• File I/O, Modules, and Packages

Module 6: Mobile & Cross-Platform Development

• Introduction to Dart and Flutter
• Dart Syntax, Variables, Functions, and OOP Concepts
• Building Cross-Platform Mobile Apps with Flutter

Module 7: Capstone Project

• Planning and Designing Full-Stack Web Application
• Implementing Frontend, Backend, and Database Integration
• API Integration and Dynamic Functionality
• Testing, Debugging, and Optimization
• Deploying Projects to Hosting Platforms
• Final Project Presentation and Code Review

Entry Qualifications

• Basic computer & internet knowledge
• No prior programming experience required
• Minimum age: 18 years
• Passion to build a career in software development

Career Pathways

1. Entry-Level Programming & Software Roles

• Junior Software Developer / Programmer
• Backend Developer (Java, Node.js, PHP, Python)
• Console & Script Application Developer
• Automation or Scripting Specialist
• Programming Internships in IT companies

2. Freelancing & Remote Opportunities

• Freelance Programming Projects (Upwork, Fiverr, Freelancer)
• Algorithmic Problem-Solving Tasks and Mini-App Development
• Remote contract work involving multi-language coding

3. Advanced Learning & Specialization

• Advanced Object-Oriented Programming and Design Patterns
• Data Structures & Algorithms for Competitive Programming
• System Programming and Application Development
• Preparing for industry-recognized certifications (Oracle Java, C++ Certified Programmer, Python Institute, Microsoft C#)

Assessment & Certification

• Weekly coding assignments & quizzes – 40%
• Module-wise projects – 30%
• Final Capstone Full-Stack Project + Presentation – 30%
• Certification: Official Micro-Credential Certificate from DIU

Tools & Technologies You Will Master

C++ • C# • Java • Python • PHP • JavaScript • TypeScript • Node.js • Next.js • Dart • Flutter • GitHub • VS Code • MySQL

Course Overview

Micro-Credential Course: Demand Forecasting & Planning

Course Title: Demand Forecasting & Planning

Start Date: January 10, 2026

Duration: 25 hours (5–6 weeks)

Mode: Hybrid (Live Online + Hands-on Excel Workshops)

Class Size: Up to 50 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3,000.00

Course Description

Designed for supply chain professionals, demand planners, sales analysts, and business owners who need to predict sales accurately, reduce stock-outs & overstock, and actively support Sales & Operations Planning (S&OP). Master moving averages, exponential smoothing, regression, error metrics, and build automated forecasting dashboards that top companies actually use.

_________________________________________________________________________________

Syllabus

Module 1: Introduction to Demand Forecasting (2 Hours)

Topics:

• What is demand forecasting?
• Importance in supply chain & business planning
• Forecasting hierarchy (item / category / region / channel)
• Demand Planning vs Supply Planning
• Forecasting process flow
• Data required for forecasting

Activities:

• Identifying demand patterns from 3 sample datasets

Module 2: Types of Forecasting (Qualitative & Quantitative) (3 Hours)

Topics:

1. Qualitative Methods:

• Market research
• Expert judgment
• Delphi method
• Sales force composite
• Scenario-based forecasts

1. Quantitative Methods:

• Time series
• Causal models
• Moving average (SMA, WMA)
• Exponential smoothing (SES, DES, TES)

Activities:

• Matching forecasting method with business scenarios

Module 3: Demand Patterns & Time Series Components (2 Hours)

Topics:

• Trend, Seasonality, Cyclicity, Random variations
• How to detect seasonality
• Stationary vs Non-stationary data
• Decomposition of time series

Practical:

• Using Excel to identify trend & seasonality in sample data

Module 4: Time Series Forecasting Techniques (5 Hours)

Topics:

1. Simple Techniques:

• Simple Average
• Moving Average
• Weighted Moving Average

1. Exponential Smoothing:

• Simple Exponential Smoothing (SES)
• Holt’s Linear Trend (Double Exponential)
• Holt-Winters (Triple Exponential)

1. Trend Models:

• Linear Trend Model
• Non-linear trend model

1. Regression-based Models:

• Simple Linear Regression
• Multiple Regression for demand drivers

Practical (Excel Heavy):

• Build moving average forecasts
• Create exponential smoothing models
• Run regression forecasting
• Visualize forecast outputs with charts

Module 5: Forecast Error Measurement (3 Hours)

Topics:

• Forecast accuracy vs bias
• Key error metrics:
• MAD
• MSE
• RMSE
• MAPE
• Bias (tracking signal)
• When to use which metric
• Forecast improvement techniques
• Error reduction by model switching

Practical (Excel):

• Calculate forecast errors using real datasets
• Build an automated error-analysis sheet

Module 6: Advanced Forecasting Concepts (2 Hours)

Topics:

• Safety stock impact in forecasting
• Service level & uncertainty
• Forecasting for new products (NPF)
• Intermittent demand forecasting (Crocston’s method – conceptual)
• Demand sensing vs demand shaping

Activities:

• Choosing forecasting models for 4 business cases

Module 7: Excel Tools for Forecasting (4 Hours)

Topics:

• Data cleaning & preparation
• Using Excel formulas for forecasting
• AVERAGE
• TREND
• FORECAST.LINEAR
• EXPONENTIAL functions
• Excel Data Analysis ToolPak
• Scenario manager
• Forecast Sheet (Excel built-in tool)
• PivotTables for demand patterns

Practical:

• Hands-on forecasting using Excel Forecast Sheet
• Building a forecasting dashboard

Module 8: Sales & Operations Planning (S&OP) (3 Hours)

Topics:

• What is S&OP?
• 5-step S&OP process:
1. Data gathering
2. Demand review
3. Supply review
4. Pre-S&OP meeting
5. Executive S&OP
• Role of cross-functional teams
• Demand planners vs supply planners
• KPI alignment (forecast accuracy, bias, OTIF)
• Scenario planning for S&OP

Practical:

• Build a simple S&OP demand review template
• Monthly demand-supply balancing case study

Module 9: Integrated Demand Planning (1 Hour)

Topics:

• Collaboration with marketing & sales
• Rolling forecasts
• Demand planning cycle
• Using external factors (macro trends, promo, competition)

Activity:

• Create a demand planning checklist

______________________________________________________________________________

Entry Qualifications

• Supply chain, sales, merchandising, or planning professionals
• Business owners & entrepreneurs managing inventory
• Fresh graduates aiming for demand planning / S&OP roles
• Intermediate Excel knowledge (basic formulas & charts)

Career Pathways

• Demand Planner – FMCG, retail, pharma, e-commerce
• S&OP Analyst – Manufacturing & distribution companies
• Supply Chain Analyst – Local & multinational firms
• Inventory Planner / Merchandiser – RMG & retail giants
• Business Analyst (Sales Forecasting) – High-demand analytics role
• Forecasting Consultant – Freelance / advisory services

Assessment & Certification

• Excel-based assignments (3 forecasting models + error analysis) – 50%
• S&OP demand review template – 20%
• Final Project: 6-month demand forecast + accuracy report – 30%
• Certification: Official Micro-Credential Certificate from DIU + Professional Forecasting Toolkit

What You Will Build (Your Portfolio)

• Automated Excel Forecasting Dashboard
• Error Analysis & Accuracy Tracker
• S&OP Demand Review Template
• 6-Month Rolling Forecast Model (ready to use at work)

Tools You Will Master

Microsoft Excel (Forecast Sheet, Data Analysis ToolPak, PivotTables, Charts) + Real business datasets

Course Overview

Micro-Credential Course: Procurement & Vendor Management

Course Title: Procurement & Vendor Management

Start Date: January 10, 2026

Duration: 25 hours (5–6 weeks)

Mode: Hybrid (Live Online + In-person Workshops)

Class Size: Up to 50 participants

Course Equivalent: 2 Credit Hours

Course Fee: BDT 3,000.00

Course Description

Master modern procurement from strategy to execution. This intensive, fully practical course turns you into a confident procurement professional who can save costs, negotiate powerfully, manage suppliers effectively, and use digital tools like SAP Ariba and Zoho. Designed for supply chain executives, procurement officers, entrepreneurs, and anyone handling purchasing in manufacturing, retail, or service industries.

Syllabus

Module 1: Introduction to Procurement (3 Hours)

Topics:

• What is Procurement? Role in Supply Chain
• Direct vs Indirect Procurement
• Strategic vs Operational Procurement
• Five Rights of Procurement (Right Quality, Quantity, Price, Place, Time)
• Procurement vs Purchasing
• Procurement Cost Structure (Landed cost, Total cost of ownership)

Activities:

• Case example: Procurement in manufacturing vs service industry
• Quick quiz

Module 2: Procurement Cycle (4 Hours)

Topics:

• Step-by-Step Procurement Cycle
• identifying needs
• requisition approval
• supplier identification
• RFQ/RFP process
• evaluation & selection
• purchase order
• delivery, inspection & payment
• record keeping
• Types of Procurement Processes: Open Tender, Limited Tender, Framework Contracts
• Documentation Required (PR, PO, GRN, Invoice)

Practical:

• Drafting a Purchase Requisition (PR)
• Creating a sample Request for Quotation (RFQ)

Module 3: Vendor Evaluation & Selection Models (4 Hours)

Topics:

• Criteria for Vendor Selection: Quality, Cost, Capacity, Reliability, Compliance
• Supplier Evaluation Techniques
• Weighted Point Method
• Cost-Based Model
• Total Cost of Ownership (TCO)
• Vendor Rating
• Vendor Risk Assessment (Financial, Operational, Ethical risks)
• Approved Vendor List (AVL) Management

Practical:

• Designing a supplier evaluation scorecard
• Scoring a real or simulated vendor using Weighted Point Method

Module 4: Contract Management Basics (4 Hours)

Topics:

• Types of Procurement Contracts
• Fixed Price
• Cost-Reimbursable
• Time & Materials
• Key Contract Clauses
• Delivery terms
• Payment terms
• Penalty clauses
• Service-level agreements (SLA)
• Legal & Ethical Considerations
• Contract Monitoring & Compliance
• Amendments, Addendums & Renewals

Practical:

• Reviewing a sample procurement contract
• Identifying risks and unclear clauses

Module 5: Negotiation Techniques (4 Hours)

Topics:

• Essentials of Negotiation
• Negotiation Planning (BATNA, objectives, alternatives)
• Price, Delivery & Service Negotiations
• Win-Win vs Win-Lose Approaches
• Power Dynamics in Negotiation
• Cross-cultural Negotiation Basics
• Common Mistakes in Negotiation

Practical:

• Mock negotiation between buyer & supplier
• Role-play: Negotiating price & delivery terms

Module 6: Supplier Relationship Management (SRM) (3 Hours)

Topics:

• Why SRM Matters
• Types of Supplier Relationships
• Transactional
• Collaborative
• Strategic Partnerships
• Supplier Performance Measurement (KPIs, scorecards)
• Managing Difficult Suppliers
• Joint improvement initiatives (Kaizen, cost-reduction projects)

Practical:

• Designing a supplier performance dashboard (KPIs: OTIF, quality, cost, responsiveness)

Module 7: E-Procurement Tools & Digital Procurement (3 Hours)

Topics:

• Role of Technology in Procurement
• ERP & E-Procurement Systems
• SAP Ariba
• Oracle
• Coupa
• Zoho Inventory
• E-Auctions
• E-Tendering Systems
• Digital Workflow & Approvals
• Future Trends (AI in procurement, predictive analytics)

Practical:

• Hands-on demonstration of an e-procurement tool (e.g., Zoho or open-source platform)
• Creating an electronic purchase order

Assessment & Certification Requirements

Assignments:

• Supplier Evaluation Report
• Draft Contract Review

Final Assessment:

• MCQ + Short Case Study (Vendor Selection Scenario

Entry Qualifications

• Supply chain, procurement, logistics, or operations professionals
• Entrepreneurs and business owners handling purchasing
• Fresh graduates aiming for SCM/procurement careers
• Basic Excel knowledge helpful but not mandatory

Career Pathways

• Procurement Officer / Specialist – Manufacturing & retail giants
• Vendor Manager – E-commerce & service companies
• Strategic Buyer – FMCG, pharma, garments, telecom
• Contract & Negotiation Specialist
• E-Procurement & Digital Transformation Lead
• Supply Chain Consultant – High-paying freelance/in-house roles

Assessment & Certification

• Assignments (Supplier Evaluation Report + Contract Review) – 50%
• Mock Negotiation & Practical Exercises – 20%
• Final MCQ + Case Study (Vendor Selection Scenario) – 30%
• Certification: Official Micro-Credential Certificate from DIU + Professional Procurement Toolkit

Course Overview

Micro-Credential Course: Branding for Business Growth

Course Title: Branding for Business Growth

Start Date: January 10, 2026

Duration: 20 hours (5 classes)

Mode: Hybrid (Live Online + In-Person Workshops)

Class Size: Up to 50 participants

Course Equivalent: 1 Credit Hour

Course Fee: BDT 6,000.00

Course Description

The only branding course in Bangladesh that gives you a complete, ready-to-use Brand Kit + Messaging Guide in just 5 classes.

Perfect for entrepreneurs, startup founders, marketing teams, and creative freelancers who want to build powerful, consistent brands that stand out and drive real business growth — using zero-cost tools like Canva and proven global frameworks.

Syllabus

Module 1: Brand Strategy Basics (4 Hours)

Objective: Help participants understand the fundamentals of strategic branding.

Topics Covered

1. What is a Brand?
• Brand vs Logo vs Marketing
• Emotional and functional aspects of branding
2. Brand Identity Framework
• Vision, mission, values
• Unique Value Proposition (UVP)
3. Brand Purpose & Positioning
• Defining brand purpose
• Competitive landscape analysis
• Crafting positioning statements
• Niche identification
4. Brand Personality & Archetypes
• 12 brand archetypes
• Selecting the right archetype for your business

Activities

• Create a positioning map
• Draft a brand purpose statement
• Identify brand archetype and personality traits

Module 2: Visual Branding (4 Hours)

Objective: Teach participants how to develop core visual elements of a brand.

Topics Covered

1. Logo Design Essentials
• Logo types (wordmark, pictorial, abstract, emblem, etc.)
• Good vs bad logos
• Alignment with brand personality
2. Color Theory for Branding
• Color psychology
• Palette creation (primary, secondary, neutral)
• Examples from global brands
3. Typography Principles
• Serif vs sans serif
• Font pairing
• Readability & digital standards
4. Designing with Canva
• Using Canva’s brand kit
• Creating logo variations
• Templates for social posts, banners & reels

Activities

• Create a color palette
• Choose 3 brand fonts (Headline, Subhead, Body)
• Produce 3 logo variations using Canva

Module 3: Brand Messaging (4 Hours)

Objective: Craft clear, consistent, and impactful messages for the brand.

Topics Covered

1. Crafting Brand Story
• Using the “StoryArc” model
• Hero narrative for customers
2. Taglines & Slogans
• Types of taglines
• How to create memorable, short value messages
3. Tone of Voice Development
• Tone vs style
• Choosing a brand voice (formal, friendly, bold, luxury, etc.)
• Do’s and don’ts guideline
4. Messaging Framework
• Core message
• Value message
• Elevator pitch
• Website headline & subheadline

Activities

• Write a brand story (150–200 words)
• Generate a tagline + 3 messaging variations
• Create a tone of voice style guide

Module 4: Building Brand Assets (4 Hours)

Objective: Learn to apply branding into real business communication assets.

Topics Covered

1. Website Homepage Essentials
• Hero section structure
• CTA placement
• Service/product highlights
• Trust-building elements (reviews, awards, media logos)
2. Social Media Brand Kit
• Profile image & cover
• Post templates (reels, quotes, promos)
• Brand elements: shapes, icons, patterns
3. Brand Templates
• Email signature
• Business card
• Letterhead
• Presentation template (pitch deck style)

Activities

• Design:
• Homepage mockup
• Facebook/Instagram 3 branded posts
• Business card + Email signature

Module 5: Brand Experience & Consistency (4 Hours)

Objective: Understand how to maintain and grow a brand across touchpoints.

Topics Covered

1. Brand Touchpoint Mapping
• Offline touchpoints (store, packaging, service)
• Online touchpoints (website, social media, emails)
2. Customer Journey Analysis
• Awareness → Consideration → Purchase → Retention → Advocacy
• Understanding customer emotions at each stage
3. Brand Perception & Reputation Management
• Managing reviews
• Responding to negative feedback
• Ensuring consistency across platforms
4. Brand Governance
• Creating brand usage rules
• Asset management & version control

Activities

• Draw a customer journey map
• Identify 15 brand touchpoints for a sample business
• Create a brand consistency checklist

Capstone Project (2 Hours)

Participants will prepare a Complete Brand Kit & Messaging Guide consisting of:

Entry Qualifications

• Entrepreneurs, business owners, startup teams
• Marketing & branding professionals
• Creative freelancers, graphic designers
• No prior design experience required — everything taught from scratch

Career Pathways

• Brand Strategist – Corporate & agency roles
• Freelance Brand Designer – High-paying projects on Upwork/Fiverr
• Startup Founder/CMO – Build your own powerful brand
• Digital Marketing Specialist – With strong branding skills
• Creative Director (Junior) – Advertising & design agencies
• Social Media Brand Manager – E-commerce & consumer brands